FAQs – Goathopper
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FAQs

WILL MY CLOCK LOOK SIMILAR TO THE ONE SHOWN?
Hopefully not. Years of pallet duty in the elements impart each wooden plank with its own unique grain, coloring, and topography. Our customers celebrate these character-rich imperfections. Those potential variations include knots, cracking, old nails and damage from insects. Unlike plywood or MDF, your wood (and thus your clock) are alive and will change with the settings by slightly warping and shifting. Your beach or Farmhouse clock is made and meant only for you.

WHY ARE YOUR CLOCKS SO SPECIAL?
Our beach and farmhouse clocks are 100% handmade in Richmond Virginia. They are proven conversation starters known for their durability and fetching singularity. The magic begins when we single out pallet wood for its hardiness and character. Paint color is key. Ours are custom created to capture the hues and textures found in a modern farmhouse or beach house. Next, we apply some character via a 10 step, 2 day distressing routine. Your clock now has a personality all its own that will forever be one of a kind. It's now a Goathopper.

HOW QUICKLY WILL I RECEIVE MY CLOCK?
We could make you a clock in a day, but it would show. The real deal takes from 3 to 5 business days for us to make and ship. We've been told it’s well worth the wait.

HOW DO YOU HANDLE SHIPPING & RETURNS?
All farmhouse clocks are made and shipped out of the Goathopper dojo in Richmond, Virginia. A properly constructed Goathopper takes time - especially considering the lengthy distressing process, so please allow from 3 to 5 days before shipment. We've been told it's well worth the wait. In addition to an order confirmation and tracking number, you will receive an email notification when your clocks ships, when the postal service marks it as "delivered" and if there is any change in the status of your tracking number (if you select this option). We want you to be totally smitten with your Goathopper. If you aren't, your wall clock can be returned within 14 business days of receipt provided the appearance and functionality are unchanged. We'll send you a return label via email pronto so you can exchange for another beach or farmhouse wall clock, a gift card or cash back to your credit card.

DO YOU OFFER A GUARANTEE?
We offer a lifetime guarantee. The tough pallet wood from your clock has been battered by forklifts, rain and abuse so it’s not especially needy. While we don’t recommend leaving it in the elements without cover, a Goathopper presently works just fine on a screened porch where last year it ranged from a bitter 5 to a humid 104 degrees. In summary, if you make sure it has a roof over its head, change out the battery when needed and be nice to it, it will last a lifetime. If it doesn't let us know and we'll give you a refund or a fresh clock.

HOW SHOULD I CARE FOR MY GOATHOPPER?
The tough pallet wood from your clock has been battered by forklifts, rain and abuse so it’s not especially needy. While we don’t recommend leaving it in the elements without cover, a Goathopper presently works just fine on a screened porch where last year it ranged from a bitter 5 to a humid 104 degrees.

WHY DO YOU USE OLD PALLET WOOD?
  1. Conservation
    We give a new life to battered and old pallets. All of our wood is 100% re-purposed so no trees are sacrificed. Moreover, we involve our customers in the effort. When you buy a clock, we plant a tree. We've been called tree huggers on more than one occasion and we're proud of it.

  2. Resilience
    It's tough. The blue collar of wood. Otherwise, it would not have been selected for pallet duty. Right?

  3. Character
    Our wood is worldly and comes from places like Poland, Argentina, Thailand and more. In a previous life, it delivered everything from olive oil to umbrellas so each plank has a story to tell. Every bump and nick along the way adds up to a handsome, weathered complexion.

WHAT IS A GOATHOPPER?
Legend is in many Caribbean villages there used to exist a man called the Goathopper. He would collect from your land all the dried goat dung, prized for its use as a fuel and in making coffee. As payment for his service, he would keep 1/2 of the day's dung collection and offer it for sale on his route. Goathoppers were a cheerful and happy go lucky sort and were quick with an amusing joke or story. Our mission is to infuse the Goathopper's spirit into every handmade, rustic farmhouse wall clock.

 

 

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